$1100 computer + $300 warranty. Computer was returned for repair on power switch, customer got the run around for months before someone admitted it had been lost. Company eventually offered $2100 plus $500 gift card. Customer filed $54 million law suit not only over the loss of the computer, but software, downloaded music, irreplaceable photos, concern over identity theft.
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If she wins, will they throw in a free pair of pants?
The amount may seem excessive, but she also faces the risk of someone stealing her identity.
I've worked computer repair and most of the people I worked with were very careful about keeping track of customers' equipment as well as safeguarding their hard drives. While she'll probably never get the $54 million, she should get enough to make these incompetents be more careful next time.